TERMS OF SERVICE
Last updated: July 30, 2026
OVERVIEW
Welcome to Ilmur & Sjór.
The words “we,” “us,” and “our” refer to Ilmur & Sjór. We operate this online store and website, including the information, content, features, tools, products, workshops, and services made available through it (together, the “Services”). Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.
These Terms of Service (“Terms”), together with the policies referenced below, explain the rights and responsibilities that apply when you visit our website, place an order, book a workshop, create an account, or otherwise use the Services.
Please read these Terms carefully. By using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.
Nothing in these Terms excludes, restricts, or replaces any mandatory rights you may have under applicable consumer law.
SECTION 1 — ABOUT US AND CONTACT
Ilmur & Sjór is a nature-focused, independent Icelandic perfumery based in Reykjavík, Iceland.
You can contact us at:
Ilmur & Sjór
Langholtsvegur 19
104 Reykjavík
Iceland
Email: nicholas@ilmursjor.is
Telephone: +354 766 1323
Additional legal business information is available in the Legal Notice published on this website.
SECTION 2 — ELIGIBILITY, ACCESS, AND ACCOUNTS
You must be at least 18 years old, or otherwise legally capable of entering into a binding contract in your place of residence, to place an order or book a workshop through the Services.
You agree to provide information that is accurate, current, and complete when placing an order, making a booking, creating an account, or communicating with us.
If you create an account, you are responsible for keeping your login details secure and for activity carried out through your account. Please contact us promptly if you believe that your account has been accessed without permission.
You may not sell, transfer, assign, or license your customer account to another person.
SECTION 3 — PRODUCTS AND PRODUCT INFORMATION
We take care to describe and photograph our products as accurately as reasonably possible. Because screens, lighting, photography, packaging production, and natural materials can vary, colors and small visual details may appear somewhat different in person.
Our fragrances are produced in small batches. Minor variations in packaging, labels, color, or appearance may occur where they do not materially affect the product’s identity, quality, or conformity with its description.
Product descriptions, notes, accords, stories, and landscape references may include both factual information and artistic or sensory interpretation. Individual experiences of fragrance naturally vary from person to person.
We may update product descriptions, packaging, ingredients, prices, or availability when necessary. We may also limit quantities or discontinue a product. Any change made after a binding order has been accepted will not reduce your mandatory contractual or consumer rights.
Nothing in this section limits your rights if a product is faulty, damaged, unsafe, incorrectly supplied, or materially different from its description.
SECTION 4 — PERFUME SAFETY AND RESPONSIBLE USE
Alcohol-based perfume is flammable. Please keep perfume away from flames, sparks, heat sources, and hot surfaces, and follow all warnings and directions shown on the product or packaging.
Perfume is intended for external use only. Avoid contact with eyes and do not ingest it. Keep it out of reach of children and pets.
Fragrance products may contain substances capable of causing sensitivity or allergic reactions in some people. Ingredient and allergen information is provided where required by law. If irritation occurs, stop using the product and seek appropriate medical advice where necessary.
These general reminders do not replace the specific instructions, warnings, or ingredient information supplied with a product.
SECTION 5 — ORDERS AND CONTRACT FORMATION
When you submit an order, you are offering to purchase the selected products or services under these Terms.
We will send an email confirming that we have received your order. A binding contract is formed when we confirm the order for fulfilment or dispatch, accept the workshop booking, or otherwise clearly confirm acceptance.
Please review your order carefully before submitting it. Contact us as quickly as possible if you notice an error. We will try to help, but we may not be able to change or cancel an order after fulfilment has begun.
We may decline or cancel an order before fulfilment where there is a genuine reason to do so, including:
• the product is unavailable;
• payment cannot be authorized;
• the order contains an obvious pricing or product-information error;
• we cannot lawfully or safely ship the product to the destination;
• we reasonably suspect fraud, misuse, unauthorized resale, or unlawful activity; or
• circumstances outside our reasonable control make fulfilment impossible.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled portion without unnecessary delay.
Purchases are intended for personal use unless we have agreed otherwise in writing. Products may not be purchased for unauthorized commercial resale, diversion, or export.
SECTION 6 — PRICES, TAXES, PAYMENT, AND PROMOTIONS
Product and service prices are shown in the currency displayed by the store.
Prices shown to consumers include applicable Icelandic value-added tax where required. Shipping charges and any other charges collected by us will be shown separately and clearly before you complete the order.
International orders may be subject to import duties, tariffs, taxes, customs charges, brokerage fees, carrier charges, or other governmental charges imposed by the destination country. Unless the checkout or applicable law states otherwise, these charges are not collected by Ilmur & Sjór and are the customer’s responsibility. Please review our Shipping Policy for further information.
The price charged will be the price confirmed at checkout, subject to the section on obvious errors below.
Promotions, discount codes, gifts, and special offers may have separate conditions, including dates, eligibility requirements, product exclusions, and quantity limits. If the conditions of a promotion conflict with these Terms, the specific promotion conditions will apply to that promotion.
You agree to provide current and accurate billing and payment information and confirm that you are authorized to use the selected payment method.
SECTION 7 — SHIPPING, DELIVERY, AND TRANSFER OF RISK
We will prepare and dispatch orders with reasonable care and within the estimated timeframe shown at checkout or in the order confirmation.
Delivery dates are estimates unless we expressly agree to a guaranteed date. Delays can occasionally occur because of carriers, customs processing, weather, public authorities, dangerous-goods procedures, or other circumstances outside our reasonable control.
Alcohol-based perfume is regulated for transport and may be subject to carrier restrictions, dangerous-goods handling, customs inspection, or destination-specific limitations. We may contact you if additional information is needed or if an order cannot be shipped lawfully or safely to its destination.
For consumer purchases, responsibility for loss of or damage to the goods passes to you when you, or a person you have nominated other than the carrier, receives physical possession of the order. If you independently arrange a carrier that we did not offer, responsibility may pass when the goods are handed to that carrier, to the extent permitted by applicable law.
If a parcel appears to be lost, damaged, or seriously delayed, please contact us. We will work with you and the carrier to investigate and provide any remedy required by applicable law.
Further information is available in our Shipping Policy:
https://ilmursjor.is/policies/shipping-policy
SECTION 8 — RETURNS, WITHDRAWAL, REFUNDS, AND FAULTY GOODS
Returns, withdrawal rights, and refunds are governed by our Return and Refund Policy:
https://ilmursjor.is/policies/refund-policy
Where a statutory right of withdrawal applies to an online purchase, you may generally notify us within 14 days of receiving the goods that you wish to withdraw, without giving a reason. Exceptions and special rules may apply.
For change-of-mind returns from outside Iceland, alcohol-based perfume cannot necessarily be sent through ordinary mail. The customer is responsible for arranging and paying the direct cost of a lawful and compliant international return shipment unless applicable law requires us to bear that cost. Please contact us before sending perfume back.
Nothing in these Terms or our Return and Refund Policy limits your mandatory rights concerning faulty, damaged, misdescribed, unsafe, or incorrectly supplied goods.
SECTION 9 — WORKSHOPS, EVENTS, AND BOOKINGS
Workshop descriptions will state the location, duration, language, group size, materials included, and other practical information applicable to the booking.
A booking is confirmed when we accept it and send a booking confirmation.
Workshops scheduled for a specific date or period may qualify as leisure services for which the ordinary statutory right of withdrawal does not apply, where permitted by applicable law. Any cancellation, transfer, refund, or rescheduling terms shown on the workshop page or booking confirmation form part of the contract.
Please arrive at the stated time. If you are late, we will make reasonable efforts to include you, but we cannot guarantee that missed instruction or activities can be repeated.
Participants must follow reasonable safety instructions and behave respectfully toward the instructor, venue, and other participants. We may refuse or end participation where a person’s conduct is unsafe, unlawful, seriously disruptive, abusive, or threatening. Any refund in those circumstances will depend on the facts and applicable law.
Please tell us in advance about accessibility needs, relevant allergies, fragrance sensitivities, or other concerns so that we can discuss reasonable arrangements. We cannot guarantee an allergen-free or fragrance-free workshop environment.
If we must cancel or materially reschedule a workshop, we will offer an appropriate alternative or refund the affected booking. We are not responsible for separate travel, accommodation, or other expenses unless applicable law requires otherwise.
SECTION 10 — RETURNS OF INTERNATIONAL PERFUME SHIPMENTS
Perfume containing alcohol is classified as a flammable product for transport. Customers must not return perfume internationally through ordinary post or by a method that does not lawfully accept the product.
Before arranging any international perfume return, please contact us for guidance.
For a change-of-mind return from outside Iceland, you are responsible for arranging and paying for compliant return transport, including any carrier charges and dangerous-goods handling or documentation costs directly required for the shipment, unless applicable law requires us to pay them.
A parcel sent unlawfully, unsafely, or through a service that does not accept perfume may be rejected, delayed, destroyed, or returned by the carrier. This does not affect mandatory consumer rights, but it may affect our practical ability to receive and process the return.
SECTION 11 — INTELLECTUAL PROPERTY
The website and its contents—including our name, logos, fragrance names, written stories, photographs, films, audio, graphics, designs, product descriptions, and page layouts—are owned by or licensed to Ilmur & Sjór and are protected by Icelandic and international intellectual-property laws.
You may view and use the Services for your personal, lawful, non-commercial use.
Unless we give prior written permission, you may not reproduce, distribute, modify, republish, sell, commercially exploit, publicly display, or create derivative works from our protected content, except where applicable law expressly permits it.
You may share links to publicly accessible pages and may use short, properly attributed excerpts for legitimate editorial, critical, educational, or press purposes where permitted by law.
Ilmur & Sjór’s names, logos, product names, designs, and slogans may be trademarks or protected identifiers. No license to use them is granted except as expressly stated in these Terms.
Shopify’s names, logos, products, and services remain the property of Shopify or its licensors.
SECTION 12 — THIRD-PARTY TOOLS, SERVICES, AND LINKS
The Services may include tools, integrations, payment services, embedded content, social-media features, or links provided by third parties.
Those third parties may have their own terms and privacy policies. We do not control their independent services and are not responsible for their content, availability, security, or practices, except to the extent responsibility cannot lawfully be excluded.
Please review the applicable third-party terms before using an external service or completing a transaction with a third party.
SECTION 13 — RELATIONSHIP WITH SHOPIFY
Ilmur & Sjór is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Ilmur & Sjór.
By using the Services, you acknowledge that Shopify is not the seller of our products or workshops and is not responsible for fulfilling our obligations to you.
To the fullest extent permitted by applicable law, Shopify and its affiliates are released from claims arising solely from the sale, fulfilment, use, or performance of products and services purchased directly from Ilmur & Sjór.
Nothing in this section limits any non-excludable rights or remedies you may have under applicable law.
SECTION 14 — PRIVACY
Our collection and use of personal information are described in our Privacy Policy:
https://ilmursjor.is/policies/privacy-policy
Because the Services are hosted by Shopify, Shopify also collects and processes certain information in order to provide and improve its services. Shopify’s processing is governed by its own applicable privacy notices.
By using the Services, you acknowledge that personal information may be processed by Shopify and by service providers located in countries other than your country of residence, subject to applicable data-protection law and appropriate transfer safeguards.
SECTION 15 — REVIEWS, FEEDBACK, AND USER CONTENT
If you submit a review, photograph, comment, suggestion, or other content to us (“User Content”), you confirm that:
• you own it or have permission to submit it;
• it is accurate to the best of your knowledge;
• it does not violate another person’s intellectual-property, privacy, or other rights;
• it is not unlawful, misleading, abusive, defamatory, obscene, or malicious; and
• any compensation, gift, discount, or incentive connected with it has been disclosed where required.
You grant us a non-exclusive, worldwide, royalty-free license to store, reproduce, display, format, and use the User Content for operating, improving, and promoting Ilmur & Sjór and the Services. This license does not transfer ownership of your content to us.
We may moderate or remove User Content where reasonably necessary, including where it violates these Terms or applicable law. We are not required to publish every submission.
Nothing in this section overrides rights that cannot lawfully be waived, including applicable data-protection rights.
SECTION 16 — ERRORS, AVAILABILITY, AND OBVIOUS PRICING MISTAKES
We try to keep the Services accurate and current, but occasional typographical errors, technical faults, pricing mistakes, or availability errors may occur.
We may correct information at any time.
If an obvious and genuine error affects an order, we will contact you as soon as reasonably possible. Before a binding contract is formed, we may decline the order. After acceptance, any cancellation or correction will be handled in accordance with applicable contract and consumer law.
If we cannot fulfil an accepted order, we will refund the affected amount without unnecessary delay and provide any additional remedy required by law.
SECTION 17 — ACCEPTABLE USE
You may use the Services only for lawful purposes.
You must not:
• use the Services for fraud, abuse, harassment, threats, unlawful discrimination, or other illegal activity;
• introduce viruses, malicious code, or other harmful technology;
• attempt to gain unauthorized access to accounts, systems, data, or restricted areas;
• interfere with the security, integrity, performance, or normal operation of the Services;
• impersonate another person or provide deliberately false or misleading information;
• collect personal information about others without a lawful basis;
• infringe our rights or the rights of any third party;
• send spam or unauthorized promotional messages;
• scrape, copy, or extract content at a scale or in a manner that overloads the Services, bypasses technical controls, or violates our published crawler instructions; or
• use the Services to complete an unauthorized, unlawful, or deceptive transaction.
We may take reasonable steps to protect the Services, including limiting or suspending access where we reasonably believe these Terms have been violated.
SECTION 18 — SEARCH CRAWLERS, AUTOMATED AGENTS, AND SHOPPING TOOLS
Public search-engine crawlers and other automated systems may access the Services to the extent permitted by our robots.txt file and other published technical instructions.
Automated personal assistants, shopping agents, or similar tools must identify themselves honestly, respect technical access controls, and follow the instructions published at:
https://ilmursjor.is/agents.md
https://ilmursjor.is/.well-known/ucp
Where available, agents should use the designated UCP/MCP endpoints or other approved Shopify shopping tools for catalog, cart, and checkout functions.
No automated system may complete payment, place a final order, or make a binding workshop booking on a person’s behalf without that person’s explicit and contemporaneous approval.
Agents must not conceal that they are automated, bypass CAPTCHAs or access restrictions, mimic a person in order to defeat security controls, or continue accessing the Services after being instructed to stop.
We may use reasonable technical measures to manage automated access.
SECTION 19 — SUSPENSION AND TERMINATION
You may stop using the Services at any time.
We may suspend or end access to all or part of the Services where reasonably necessary, including in response to unlawful conduct, a serious breach of these Terms, fraud, security concerns, abuse, or a legal requirement.
Termination does not affect rights and obligations that arose before termination. Provisions that by their nature should continue—including intellectual property, payment obligations, privacy, liability, governing law, and dispute provisions—will remain effective.
SECTION 20 — WARRANTIES AND MANDATORY CONSUMER RIGHTS
We will provide the Services with reasonable care and will supply products and services in accordance with the contract and applicable law.
Except for express commitments made by us and rights that cannot lawfully be excluded, the website and any free informational features are provided on an “as available” basis. We do not promise that every part of the website will always be uninterrupted, error-free, or compatible with every device.
Nothing in these Terms excludes or restricts:
• statutory rights concerning the conformity, quality, safety, or description of goods and services;
• rights relating to faulty, damaged, or incorrectly supplied products;
• the statutory right of withdrawal where it applies;
• liability that cannot lawfully be excluded; or
• any other mandatory consumer protection.
SECTION 21 — LIMITATION OF LIABILITY
Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot lawfully be excluded, deliberate misconduct, or any other liability that applicable law does not allow us to limit.
Subject to the paragraph above, and to the fullest extent permitted by law:
• we are not liable for losses that were not reasonably foreseeable when the contract was formed;
• we are not liable for business losses suffered by a consumer, including loss of profit, revenue, opportunity, or business data;
• we are not responsible for loss caused by your misuse of a product, failure to follow safety instructions, unauthorized alteration, or unlawful shipping method; and
• where you use the Services for business purposes, our total liability arising from a particular order or booking will not exceed the amount paid for that order or booking, except where a higher amount is required by law.
For consumers, this section applies only insofar as it is fair, transparent, and permitted by mandatory law.
SECTION 22 — RESPONSIBILITY FOR BREACHES
You are responsible for loss or damage that you cause through fraud, deliberate misconduct, unlawful use of the Services, or a material breach of these Terms.
If you use the Services in the course of a business, you agree to indemnify Ilmur & Sjór and its service providers against third-party claims arising directly from your unlawful use of the Services or material breach of these Terms, to the extent permitted by law.
This indemnity does not apply to consumers except to the extent that liability lawfully arises from their own conduct.
SECTION 23 — EVENTS OUTSIDE OUR REASONABLE CONTROL
We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as severe weather, natural disaster, industrial action, transport disruption, carrier restrictions, customs action, governmental measures, war, civil unrest, epidemic, widespread telecommunications failure, or interruption of essential services.
We will take reasonable steps to reduce the effect of the event and resume performance when possible. If the delay becomes substantial, you may have rights to cancel and receive a refund under applicable law.
SECTION 24 — SEVERABILITY, WAIVER, AND ENTIRE AGREEMENT
If any part of these Terms is found to be unlawful, invalid, unfair, or unenforceable, that part will be applied only to the extent legally permitted or removed, while the remainder will continue in effect where possible.
A delay or failure by either party to enforce a right does not automatically waive that right.
These Terms and the policies expressly incorporated into them form the agreement governing your use of the Services and your purchases or bookings, together with any specific terms shown for the relevant product, promotion, or workshop.
If a specific product, workshop, or promotion term conflicts with these general Terms, the more specific term will apply to that subject, provided it is lawful and fair.
SECTION 25 — ASSIGNMENT
You may not transfer your contractual rights or obligations to another person without our prior written consent, except where applicable law gives you the right to do so.
We may transfer our rights or obligations as part of a genuine business reorganization, sale, or transfer, provided this does not reduce your mandatory rights or materially prejudice you.
SECTION 26 — GOVERNING LAW AND DISPUTES
These Terms and contracts made through the Services are governed by Icelandic law.
If you are a consumer, this choice of law does not deprive you of mandatory protections available under the law of your country of habitual residence where those protections apply.
We encourage you to contact us first so that we can try to resolve any concern fairly and directly.
Consumers may also be entitled to seek help from the appropriate consumer authority, consumer centre, complaints board, or court available under applicable law. Nothing in these Terms requires a consumer to bring a claim only in Iceland where mandatory jurisdiction rules provide otherwise.
For business customers, the courts of Reykjavík, Iceland, will have jurisdiction unless we agree otherwise in writing.
SECTION 27 — CHANGES TO THESE TERMS
We may update these Terms to reflect changes in the Services, our business practices, technology, or legal requirements.
The current version will be published on this page with its updated date. Where required by law, we will provide appropriate notice of a material change.
Changes will not retroactively reduce rights that arose under an order or booking accepted before the change.
SECTION 28 — CONTACT
Questions about these Terms may be sent to:
Ilmur & Sjór
Langholtsvegur 19
104 Reykjavík
Iceland
Email: nicholas@ilmursjor.is
Telephone: +354 766 1323
Our legal registration and VAT information, where applicable, is provided in the Legal Notice and on relevant invoices.
